Refund Policy
afkgears.com is committed to providing excellent customer service and ensuring a smooth shopping experience. This page outlines our policies regarding refunds, resends, and returns.
⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.
✅ What Qualifies for Refund, Resend, or Return
1. Order Delays
- USA: Eligible after 45 days from departure
- Brazil: 110 days due to extended customs delays
- Other Countries: 100 days for certain shipping lines
Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.
2. Orders Not Received
- If tracking shows "delivered", no refund or resend will be provided.
- If not received, a non-delivery certificate from the local post office is required.
3. Damaged Products
- Full refund or replacement for severely damaged items
- Partial refund for minor damage (small scratches, dents, etc.)
- No refunds for packaging damage caused during international shipping
- Electronic items: damage claims must be made within 30 days
4. Incorrect or Missing Products
- Full refund or replacement for incorrect items
- Partial refund or resend for missing non-critical parts
- Size issues require a photo showing measurements
5. Order Cancellations
- Full refund if canceled before processing or shipping
- No cancellations for customized or pre-order products once paid
📩 How to Submit a Dispute
- Include photos or videos of damaged products
- Attach screenshots of complaints (showing name, date, and message)
- Return the product if requested
⚠ Important Notes & Exceptions
1. Dispute Deadlines
Disputes must be filed within 7 days of delivery or the expected delivery date.
2. Force Majeure
We are not responsible for delays caused by uncontrollable events:
- Natural disasters
- Epidemics
- Customs delays
- War or civil unrest
3. Shipping Method Restrictions
No disputes allowed for non-trackable shipping methods.
4. Delivery Location Restrictions
Certain regions with known delivery issues may not qualify for disputes.
5. Returns
- Returns must be authorized in advance
- Unauthorized returns will not be processed
- Returns must be sent within 30 days of receipt
6. Service-Based Products
Services such as packaging or photography are non-refundable once fulfilled.
7. Unacceptable Disputes
- Change of mind
- Product looks different than expected (without defects)
- Delays caused by customs or natural events
- Wrong item ordered or incorrect address provided
📌 Additional Information
- Order Status: No disputes once marked “closed”
-
Shipping Method Limits: No disputes for:
- PostNL
- Electric PostNL
- CJPacket EUB
- CJPacket Postal Route
- CJPacket Railway Economy
- Destination Limits: High-risk regions may not qualify for disputes
- Returns Reminder: Only accepted at designated warehouses
- Service Products: No refunds for service quality unless inspected and approved
- Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.
💬 Need Help?
If you're unsure whether your order qualifies for a refund or resend, feel free to contact us:
Email: support@afkgears.com